When an order is placed, it is understood the following terms and conditions are fully accepted by the purchaser.
SHIPPING
Heritage Bee Co. currently ships within Canada only. Orders are fulfilled within 2-4 business days and shipped via one of our our preferred couriers (UPS, Purolator, FedEx, Canpar or Canada Post). Shipments are picked up by the courier Monday to Friday only.
Canada: Orders of $60.00 or more before taxes qualify for free shipping. Orders between $25 and $59 are charged a flat rate of $10.00. All orders under $25 are charged $15.00.
DISCOUNTS
Multiple discount codes cannot be applied together. Only one coupon code at each checkout. Free shipping over $60.00 does not require a coupon code but only applies if your subtotal reaches $60 (in CAD) after discounts and before taxes.
RETURNS
We do NOT accept returns, exchanges or refunds for any food/honey products.
In the case of gift ware and Seed Bombs, we do accept returns provide the net amount of your order still exceeds the $60 free shipping threshold. In other words, if you purchase $65 worth of goods, and return $20 of items, the customer will be responsible for the cost of returning the items to Heritage Bee Co. A refund will be provided when the item(s) are received at Heritage Bee Co. in its original packaging and original condition. The item cannot be used in any way and must be re-saleable by Heritage Bee Co.
If your purchase was made with a pre-paid Credit Card (such as a VISA Gift Card) and you require a refund, a Heritage Bee Co. store credit will be issued if the Gift Card issuer CANNOT accept a refund back to your original gift card. Refunds can only be provided if/when the above conditions are satisfied.
SHIPPING by CANADA POST
Please verify all of your information before submitting your order. Ensure you include unit numbers, condo numbers, P.O. Boxes etc. and that your email address is correct. Heritage Bee Co. is not liable for orders that are delivered to the wrong address because of an error submitted by the purchaser. Heritage Bee Co. is not responsible for packages once they are in the couriers possession. We will do our best to help you track down your package. If your package is sent via Canada Post, it essential that you contact Canada Post in the event that your package doesn’t get delivered to you. Also, if your package doesn't arrive, Canada Post will open an investigation to track it down-please respond to their correspondence as this helps us to claim the expense of the missing products in the event that it can't be found which in turn helps us to keep prices down. If Canada Post cannot find your package after their investigation, we will send a replacement to you. The only exception is in the case of Canada Post Super Boxes, when a customer fails to pick up their parcel within the specified period as indicated by Canada Post.
CHECKING YOUR TRACKING INFO
Once your order is placed, to check tracking info, simply locate either your order confirmation email or shipping notification email and then click on the "View my order" button. If you can't find either email, send us a message at: orders@heritagebee.com
PAYMENT TYPES
You can pay via Shop Pay, G Pay, Credit Card or PayPal. If you would like to pay via E-Transfer, please send an email to info@heritagebee.com before placing your order.
SHIPPING MATERIALS
All packages are sent in recyclable cardboard boxes with brown kraft paper wrapping inside. We use a paper tape made with FSC-certified paper to seal all cartons. Our optional gift wrapping includes paper bags and no Issue tissue paper which is Eco-friendly by nature. Noissue Tissue is printed with soy-based inks, on FSC-certified paper, and is Acid, sulphur, and lignin-free. noissue Tissue is 100% Compostable, Recyclable, and made from recycled materials.
Most items we try to source plastic/package free. Products are packed as flat as possible to conserve on packaging materials and reduce waste.
RECYCLING GLASS HONEY JARS & LIDS
We strongly encourage our customers to recycle or up-cycle their glass honey jars and lids. Many customers enjoy using these beautiful jars as up cycled spice containers or storage containers. For every ton of glass recycled, more than a ton of natural resources are saved, including 1,300 pounds of sand, 410 pounds of soda ash, 380 pounds of limestone and 160 pounds of feldspar.
Find Creative Uses for Glass Jars
If you don’t have curbside glass recycling or a drop-off location near you, find a creative way to recycle glass bottles and jars by upcycling or reusing them around your home.
How to recycle glass jars:
-
Use them as storage containers for leftovers or packed lunches.
-
Build a garden in a glass jar.
-
Use them as water, juice and beer glasses at home.
-
Use jars as flower vases or candle holder
-
Buy our beeswax craft kit and make a candle in the up-cycled honey jar
